Wednesday 10 December 2008

JD Wetherspoons Customer Service

Some of you may know about my complaint to JD Wetherspoons over the behaviour of a relative of a duty staff manager in the John Wallace Linton pub in Newport City Centre. If not the link and the footage is available here. Well I offered JDW the full right to reply some 5 weeks ago and they have decided not to take this up.
Okay then 'spoons, under the Stalinist Government we all now live in the UK- the right to silence has been removed and if you choose to remain silent I can only assume you are admitting the poor customer service and the fact that you allow your customers to be verbally abused and threatened by relatives of your staff. No doubt this doctrine will soon be enshrined in one of your "customer service" DVDs the staff are for ever complaining about having to watch.
Not that I'm missing going to Wetherspoons (I've decided to boycott all JDW pubs).
There's plenty of other places to drink in which offer good beer, good value and a safe environment, free from being hassled by the "Gangsta Grandad" of the duty manageress. Sam Smith's Brewery is doing very well out of me this year!
Just had an email from Wetherspoons! Unfortunately its there corporate mailshot informing me I can get a Christmas meal for £6.99 at one of their "chav palaces", not an apology or even an explanation into why the duty manageress allowed the Gansta Grandad to carry on with his outrageous behavior.
Whilst on the subject of Wetherspoons, the Brew Wales contact in Pontypridd mentioned that the clientele of the Tumble Inn on Broadway are worse than the usual bunch of Stella-supping chavs that normally inhabit Wetherspoons pubs. It turns out that this chav-palace is next door to the Probation service and their clients regularly use the Tumble as the place to go before and after meeting their probation officers!
The Urban Dictionary gives this description of Wetherspoons:

A chain of pubs throughouth Britain that act as a magnet for chavs and minors. Invariably centre stage for all fighting due to the lack of entertainment allowing low priced alcohol and thus large concentrations of both men and women that enjoy violence.
Dude, Where's Mickey?

Oh he fancied a fight so he went up to the Wetherspoons"

In the Publican today it was announced that 'spoons have won "Loo of the Year" award, with a special mention for the Tumble Inn. No doubt the "clients" in the pub appreciate the toilets as it is a major trading area for them!


Anonymous said...


Brew Wales said...

Well spoken if not well written Mr/Mrs anonymous.


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