JD Wetherspoons Customer Service

Some of you may know about my complaint to JD Wetherspoons over the behaviour of a relative of a duty staff manager in the John Wallace Linton pub in Newport City Centre. If not the link and the footage is available here. Well I offered JDW the full right to reply some 5 weeks ago and they have decided not to take this up.
Okay then 'spoons, under the Stalinist Government we all now live in the UK- the right to silence has been removed and if you choose to remain silent I can only assume you are admitting the poor customer service and the fact that you allow your customers to be verbally abused and threatened by relatives of your staff. No doubt this doctrine will soon be enshrined in one of your "customer service" DVDs the staff are for ever complaining about having to watch.
Not that I'm missing going to Wetherspoons (I've decided to boycott all JDW pubs).
There's plenty of other places to drink in which offer good beer, good value and a safe environment, free from being hassled by the "Gangsta Grandad" of the duty manageress. Sam Smith's Brewery is doing very well out of me this year!
Just had an email from Wetherspoons! Unfortunately its there corporate mailshot informing me I can get a Christmas meal for £6.99 at one of their "chav palaces", not an apology or even an explanation into why the duty manageress allowed the Gansta Grandad to carry on with his outrageous behavior.
Whilst on the subject of Wetherspoons, the Brew Wales contact in Pontypridd mentioned that the clientele of the Tumble Inn on Broadway are worse than the usual bunch of Stella-supping chavs that normally inhabit Wetherspoons pubs. It turns out that this chav-palace is next door to the Probation service and their clients regularly use the Tumble as the place to go before and after meeting their probation officers!
The Urban Dictionary gives this description of Wetherspoons:

"Wetherspoons
	A chain of pubs throughouth Britain that act as a magnet for chavs and minors. Invariably centre stage for all fighting due to the lack of entertainment allowing low priced alcohol and thus large concentrations of both men and women that enjoy violence. Dude, Where's Mickey? Oh he fancied a fight so he went up to the Wetherspoons"

In the Publican today it was announced that 'spoons have won "Loo of the Year" award, with a special mention for the Tumble Inn. No doubt the "clients" in the pub appreciate the toilets as it is a major trading area for them!

Wetherspoons

For years I have been a regular customer in JD Wetherspoons pubs but finally after being threatened have decided to boycott the lot of them. It all started on Wednesday night, when meeting up with Fido after work we went about trying the different beers at their real ale festival in the John Wallace Linton, Cambrian Rd. Now this pub has improved in the last year since the disappearance of the former manager, a former bankrupt (pub was in his girlfriends name until the bankruptcy was discharged) whose previous premises had been closed down due to gun running! Oh and his dodgy mates used to use the pub to sell cigarettes by the carton out of shopping bags. In the last year since the former manager has been gone there have not been any burglaries nor any suspicous fires which some might say is a coincidence, or not.
Anyway to get back to the story - JDW pubs have always had a no music policy which applies to customers. I politely asked some local chav sat behind me not to whistle, it was disturbing our conversation. Unfortunately this chav, after visiting the bar to top up on his gallon or two of Stella which he had already downed decided to bump into me, despite there being more than ample room for his more than ample fat chav gut to get past. I told him to watch where he was going and him and his Stella-sodden partner launched into a tirade of abuse and attempted to attack me. They don't call Stella wife-beater for nothing. Both fat chavs were escorted out of the pub by JDW staff, as in the somewhat shaky video below:

Now the duty manageress did apologise to us but unfortunately the stella-supping chavs had a friend in the pub, an OAP who insisted on joining in. Rather than ask this geriatric gangster to leave, the duty mangeress, who referred to him as "Grandad", allowed him to be served again and he continued to abuse both myself and Fido. Finally when complaining to the duty manageress we were the ones asked to leave, not the geriatric gangster who was being allowed to phone up his sons "to sort me out".
Fido has down a posting on this event as well
Further videos of the events of that night are below



Suffice to say I will not be going back into Wetherspoons again, despite being a customer for 20 years. A complaint has been made to JDW head office and I will give them the full right of reply on this website, in the meantime, why not join the Avoid Wetherspoons Facebook site.